FAQ

PAYMENT

What payment methods do you accept?

We accept Visa, MasterCard, Discover and American Express cards. You also have the option to pay via PayPal.

SHIPPING

Which mail carrier is used to ship orders?

Orders are shipped via USPS Priority Mail. Please contact us directly if you would like us to expedite your order or use a different carrier. Additional rates apply. 

How long after I place my order will it ship?

We typically process orders within 1-3 business days depending on our inventory.

How do I change or cancel my order?

Please contact us immediately to change or cancel your order as we typically process orders within 1-3 business days depending on our inventory.

ORDER NOT RECEIVED/DAMAGED

Please contact us as soon as possible to report a non receipt or damaged item and we will send a replacement at no additional cost. If the product was damaged in transit, we require documentation/photos. Although, we are not responsible for shipments marked as “delivered” in the tracking info, we can ensure you that we will do our very best to assist you should this issue arise.

NOT HAPPY WITH YOUR PRODUCT?

I no longer want this product, what can I do?

We understand that our products may not always meet your expectations.If you are unhappy with your purchase, please contact us within 30 days to obtain a store credit. For unused product, you will receive a refund in the original form of payment. Please be advised that the credit/refund will exclude shipping fees.

*The product must be returned in a securely packaged box or envelope with original receipt inside.*

I’m experiencing a reaction to one of your products, aren’t they supposed to be natural?

Our products are made with plant-based, non-GMO and organic ingredients, but that does not equate to allergen free. Some people are allergic to plant extracts and may receive reactions to it at anytime. If you are experiencing a reaction, discontinue use immediately and see your healthcare provider if symptoms persist.